Where do you ship to?
I ship to Canada, the United States, Europe and to most countries of the world.
Are there import duties or custom charges?
You may be charged for local import duties and customs charges on the arrival of the goods in your country. Sorry about it, friend but this is out of my control.
Why is it that your shipping costs are so high?
Shipping from Canada is a pain in the butt. I’m using Canada Post and their prices are high.
In what currency are your prices?
All prices are in Canadian dollars.
Can I return my candles?
Due to the handmade nature of my candles, I cannot offer returns for used candles at this time. However, I welcome your feedback greatly, so if you are not 100% satisfied, please get in touch and I will make it right for you: info@TheBlackBougie.com.
Why is my candle sweating?
All soy candles dislike fluctuations in temperature, and when they go from cooler temps into warmer ones, sometimes they perspire a bit. This is especially true with candles that use essential oils and pure soy wax. But don't worry, this is just some of the oils settling on top of the candle; it in no way affects your candle's performance. You can simply dab some of the oil up with a paper towel if you like, or just forget about it. When you light your candle, all of that oil will just sink back in anyway.
Why am I having trouble with lighting my wood wick?
Each wood wick is unique and can be tricky sometimes. When in doubt, make sure that your wick is trimmed properly. Trim it by cutting off the ends when it is cool and this should help your wood wick catch the flame. When wood wicks burn, over time the ends become thin and ash. Break off these ash ends to allow the flame to catch on thicker wood.
** Safety Tips **
The following tips are to help minimize your risk when burning candles in your home. Do not leave candles burning unattended; this includes falling asleep or leaving the house.
- Burn candles away from things that can catch fire (like bedding, curtains, decorations and clothing)
- Keep burning candles out of reach of children or pets
- Follow the burning instructions on the caution sticker on your candle
- Keep wood wick trimmed to 1/4 of an inch
- Burn candles in a well ventilated area
For more tips, please visit the Health Canada web page on candle safety.